Technical Specialist
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide remote L3 technical support by identifying, diagnosing, and resolving complex networking incidents to meet zero missed SLA conditions.
- Maintain and update service records, knowledge articles, and configuration items to ensure accurate incident management and service delivery.
- Collaborate with clients, vendors, and internal teams to expedite problem resolution and implement preventative measures.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Professional certifications in networking technologies (e.g., CCNP, JNCIS, ACMP, Cisco DevNet certification).
- Seasoned experience in networking technologies including routing, switching, wireless, SDI distribution, and remote technical support.
- Workplace type: Hybrid working.
Ideal Candidate Profile
- Strong expertise in diagnosing and troubleshooting complex networking issues across multiple vendor technologies (Cisco, Juniper, Aruba, RiverBed).
- Experienced in remote client support with disciplined adherence to SLA-driven processes and incident management.
- Capable of maintaining detailed technical documentation and proactive in updating knowledgebase and configuration management.