Lead Analyst - IT Asset Management ServiceNow Developer
First Citizens India (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and implement ServiceNow Software Asset Management Professional (SAM Pro) module for optimizing software asset usage and license compliance.
- Lead technical configuration and maintenance of ServiceNow IT Asset Management (ITAM), supporting both software (SAM) and hardware asset management (HAM) processes.
- Collaborate cross-functionally with IT, Security, Legal, and Engineering teams to improve ITAM processes and deliver technical solutions according to best practices.
Minimum Requirements
- At least 8 years of IT Asset Management (ITAM) configuration and implementation experience in complex customer environments.
- Bachelor's degree (full-time) or B.Tech degree required.
- Current certifications: ServiceNow Administrator, ServiceNow Certified Software Asset Manager, ServiceNow Certified Hardware Asset Manager, ServiceNow Certified Application Developer.
- Experience with web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS), SaaS technologies, and IT systems like Office 365, Teams, Workday, Twilio.
Ideal Candidate Profile
- Technical expert in configuring and customizing ServiceNow ITAM solutions with strong proficiency in SAM and HAM modules.
- Experienced in leading design workshops, drafting agile user stories, and managing multiple complex projects simultaneously.
- Skilled in influencing IT stakeholders and advising process owners on leveraging standard ServiceNow ITAM capabilities for process improvements.