Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–7 yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end supply chain operations including shipment tracking, milestone updates, reporting, and exception handling across 3PL, 4PL, and Destination Container Management (DCM).
- Maintain accuracy and timeliness of daily, weekly, and monthly operational deliverables such as PO trackers, milestone and KPI reports, and customer updates.
- Handle customer, vendor, and internal stakeholder communication via professional email, support automation initiatives, and maintain process documentation to ensure compliance and business continuity.
Minimum Requirements
- Graduate degree required.
- 3 to 7 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Working knowledge of 3PL/4PL supply chain operations including shipment lifecycle, milestone tracking, and reporting.
- Strong written communication skills and proficiency in MS Excel; exposure to Power BI, Power Automate, or AI tools preferred.
Ideal Candidate Profile
- Experienced in managing complex SCM operational workflows in a high-volume, deadline-driven environment with strong execution discipline.
- Skilled at maintaining accuracy, compliance, and quality control through detailed operational reporting and documentation.
- Familiar with automation support activities including testing, validation, and process improvement contributions.