Customer Success Associate
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of enterprise customers to drive adoption, retention, renewals, upsell, and growth of the OpsRamp IT Operations Management platform.
- Develop strategic account plans including stakeholder mapping and identifying expansion opportunities.
- Coordinate cross-functional teams and act as the customer advocate internally to maximize business outcomes and ROI realization.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
- Minimum 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting, preferably in B2B Enterprise SaaS.
- Hybrid work model requiring 2 days per week onsite at HPE office.
- Ability to travel to client sites as needed.
Ideal Candidate Profile
- Experienced in managing strategic customer relationships within enterprise and matrix organizations with a focus on account management and customer growth including revenue targets.
- Strong technical knowledge of IT infrastructure domains (Compute, Network, Storage, Cloud) and ITOM platforms to align technical solutions with business outcomes.
- Proven ability to lead cross-functional collaboration and communicate effectively with diverse stakeholders from executives to end users.