Lead Logistics Operations & customer Experience Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–5 yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day end-to-end supply chain operations across 3PL, 4PL, and Destination Container Management ensuring timely shipment tracking, milestone updates, and exception handling.
- Drive accurate and timely reporting with focus on customer experience including PO trackers, KPI reports, and operational visibility communications.
- Support operational workflows with vendor coordination, handle customer and stakeholder queries via email, and contribute to automation and AI initiatives for process improvement.
Minimum Requirements
- 3-5 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Graduate degree (field not explicitly mentioned).
- Working knowledge of 3PL/4PL supply chain operations, shipment lifecycle, milestone tracking, and reporting.
- Strong written communication skills for customer/stakeholder email handling; MS Excel proficiency; familiarity with Power BI, Power Automate, or AI reporting tools preferred.
Ideal Candidate Profile
- Experienced in managing high-volume, deadline-driven SCM operations with strong execution discipline and attention to detail.
- Competent in coordinating cross-functional stakeholders including vendors and customers with clear, professional communication.
- Able to support process automation initiatives by validating outputs and maintaining process documentation for compliance and continuity.