Associate Director, Service Ops Lead - Corporate, Legal and WREF
GSK (company site, opens in a new tab)15–19 yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 38m ago
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Job description
Structured overview of role & requirements
About This Role
- Lead operational stability, compliance, and service levels of multiple core platforms in Corporate, Legal & Compliance, and WREF domains.
- Own end-to-end governance of ITSM processes (incident, problem, change, release, configuration) and drive root cause analysis to ensure sustainable improvements.
- Coordinate with cross-functional teams to ensure safe deployment, readiness assessments, performance monitoring, and continuous operational improvements.
Minimum Requirements
- 15 to 19 years experience in platform operations or related service management roles within complex environments, especially Corporate/Back office systems like legal, compliance, and corporate secretariat.
- Bachelor’s or Master’s degree in relevant field (e.g. Computer Science, IT, Systems Engineering) or equivalent experience.
- Proven ability managing ITSM processes including incident, problem, change, release, and configuration management.
- Experience working with operational KPIs, dashboards, and reporting in Agile or DevOps environments.
Ideal Candidate Profile
- Experienced leader with ability to manage multiple platform operations and serve as escalation point for complex incidents and service performance issues.
- Strong cross-functional collaborator with track record of partnering with Product Owners, architects, engineering, and service teams to maintain platform stability and operational readiness.
- Deep understanding of security, compliance, operational risk controls, and ability to influence teams without direct authority.