Associate Director, Service Ops Lead - People Services and Reward
GSK (company site, opens in a new tab)15–19 yrsBengaluruOn-siteDirect career pageEst. 35–60 LPA
Posted 38m ago
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Job description
Structured overview of role & requirements
About This Role
- Lead operational stability, compliance, and performance of HR platforms like Workday, ensuring adherence to ITSM processes and service levels.
- Own incident, problem, change, and release governance, including root cause analysis and continuous improvement actions across platforms.
- Manage service teams and vendors to deliver effective support, coordinate across business and technology units, and maintain operational metrics and readiness for deployments.
Minimum Requirements
- 15–19 years of experience in platform operations, enterprise application support, or IT service management in complex environments.
- Strong experience supporting business-critical HR platforms such as Workday, Payroll, and Time systems.
- Proven expertise with ITSM processes (incident, problem, change, release, configuration) and tools like ServiceNow, Jira, Azure DevOps.
- Bachelor's/Master's degree in a relevant field or equivalent experience.
Ideal Candidate Profile
- Experienced leader in HR platform operations familiar with coordinating cross-functional teams and managing vendor relationships for enterprise services.
- Demonstrated ability to drive operational compliance, manage major incidents with RCA, and oversee continuous improvement in agile/DevOps contexts.
- Strong stakeholder management and communication skills focused on complex incident and change management cycles, security, and compliance.