Associate Director, Service Ops Lead - Talent and L&D
GSK (company site, opens in a new tab)15–19 yrsBengaluruOn-siteDirect career pageEst. 40–65 LPA
Posted 38m ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and ensure stable, compliant operations of HR Digital & Tech platforms, primarily SuccessFactors and similar, meeting service levels and managing incidents.
- Govern ITSM processes (incident, problem, change, release) and operational readiness for platform changes, coordinating with multiple internal and external teams.
- Own operational performance monitoring, vendor management, and lead support teams to deliver continuous improvement in platform reliability and user experience.
Minimum Requirements
- 15–19 years experience in platform operations, system administration, ITSM, or technical delivery in enterprise environments with HR/L&D platforms (e.g. SuccessFactors).
- Bachelor's or Master's degree in Computer Science, IT, Systems Engineering or related field, or equivalent experience.
- Strong knowledge and hands-on experience with ITSM processes, ServiceNow, Jira, Azure DevOps, cloud technologies, and managing vendors and managed service providers.
- Work Experience Required: 15–19 years experience explicitly mentioned. No explicit notice period requirement mentioned.
Ideal Candidate Profile
- Experienced leader in operational service management for HR Digital & Tech platforms with strategic coordination across engineering, product, security, and vendor teams.
- Proven ability to manage complex ITSM governance, incident and problem resolution, and maintain compliance and security controls.
- Comfortable working in fast-paced, Agile/DevOps environments with a focus on continuous delivery, platform stability, and operational excellence across multiple global teams.