IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Hyderabad
PwC India (company site, opens in a new tab)4–8 yrsHyderabadOn-siteDirect career pageEst. 12–25 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design and architecture of AI-driven contact centre transformation solutions including Voice Bots, Chatbots, and multilingual conversational AI.
- Develop and optimize Gen AI-powered Knowledge Bases, Agent Assist frameworks, and Auto Quality Audit systems integrated with platforms like Genesys, Avaya, Amazon Connect, Google CCAI.
- Drive enterprise-grade DevOps practices including CI/CD pipelines, containerization, cloud-native deployments, and ensure compliance with security and scalability standards.
Minimum Requirements
- 4 to 7 years of experience in contact centre transformation and AI-driven automation solutions.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields (BE/BTech/MCA/MTech/MBA).
- Proficiency in Python and Node.js programming with expertise in async programming, API development, microservices, and API-first design.
- Experience with contact centre platforms (Genesys, Avaya, Amazon Connect, Google CCAI), conversational AI tools (Kore.ai, Yellow.ai, Azure Cognitive Services, AWS Lex), and familiarity with vector databases, RAG pipelines and knowledge retrieval systems.
Ideal Candidate Profile
- Experienced in architecting and implementing scalable, secure, and compliant AI-driven contact centre solutions for enterprise clients.
- Strong technical leadership skills demonstrated through mentoring junior developers and managing end-to-end transformation projects using cloud-native technologies (AWS, Azure, GCP).
- Hands-on expertise with DevOps practices (CI/CD, containerization with Docker/Kubernetes) and modern software development workflows aligned with business objectives.