Major Incident Management - Engineer Service Management
Unisys (company site, opens in a new tab)2–4 yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and coordinate Major Incident Management (MIM) processes including incident capture, business impact assessment, root cause documentation, resolution coordination, and communications with stakeholders.
- Manage routine ITIL service management duties such as reporting, change monitoring, post implementation reviews, and facilitating related process meetings (e.g., Change Advisory Board, Problem Review Board).
- Ensure compliance with service quality commitments by maintaining documentation, training teams, auditing processes, and participating in governance meetings.
Minimum Requirements
- Any degree.
- 2-4 years of relevant experience or equivalent combination of education and experience.
- Experience with ITIL-based service support and Major Incident Management processes.
- Location: Bangalore.
Ideal Candidate Profile
- Experienced in leading Major Incident Management and coordinating cross-functional teams for issue resolution in IT service management contexts.
- Proficient in operational service quality improvements including incident, change, problem, and request management.
- Skilled at process facilitation, documentation, training, and performing audits to maintain compliance with ITIL standards.