Major Incident Management - Engineer Service Management
Unisys (company site, opens in a new tab)2–4 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and coordinate Major Incident Management (MIM) activities including impact assessment, root cause documentation, resolver team coordination, and stakeholder communication.
- Conduct routine ITIL service management tasks such as generating reports, monitoring changes, reviewing RCA, conducting post implementation reviews, and facilitating key process meetings.
- Maintain and update ITIL processes and documentation; provide training and mentoring to ensure adherence to process guidelines for internal support.
Minimum Requirements
- Any degree.
- 2-4 years of relevant experience or equivalent combination of education and experience.
- Experience in ITIL based service support including incident, major incident, problem, request, and change management processes.
- Work Experience Required: 2-4 years relevant experience explicitly mentioned.
Ideal Candidate Profile
- Experience working in or supporting client-facing IT service delivery environments with strong coordination and communication responsibilities.
- Proven ability to manage and facilitate major incidents and service coordination using ITIL frameworks.
- Comfortable working with cross-functional teams and conducting routine governance and auditing activities for service management.