Major Incident Management - Engineer Service Management
Unisys (company site, opens in a new tab)2–4 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the coordination and administration of Major Incident Management (MIM) processes including information gathering, business impact assessment, root cause documentation, resolver team coordination, and stakeholder communication.
- Manage routine service management functions such as generating reports, monitoring change management completeness, post implementation reviews, problem management engagement, and facilitating key process meetings (e.g., Daily Operations, Change Advisory Board).
- Ensure process compliance and quality by maintaining documentation, incorporating client updates into ITIL policies, providing training/mentoring, auditing change management schedules, and participating in governance meetings.
Minimum Requirements
- Education: Any degree.
- Work Experience Required: 2-4 years relevant experience or equivalent combination of education and experience.
- Domain Expertise: Experience in ITIL-based service support including incident, problem, change, and major incident management processes.
- Location Requirement: Bangalore location, India.
Ideal Candidate Profile
- Experienced in coordinating complex IT service management processes with a focus on major incident handling and service quality improvement.
- Comfortable managing cross-functional teams and stakeholders including clients, internal resources, and suppliers with strong communication skills.
- Capable of maintaining and updating ITIL process documentation, performing audits, and driving compliance in a structured service delivery environment.