Reporting L2 Engineer – Payments Production Support, Control-M, SQL & Windows
Synechron (company site, opens in a new tab)5–10 yrsBengaluruOn-siteDirect career pageEst. 10–20 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 production support for business-critical applications including Windows servers, SQL databases, and batch job scheduling with Control-M.
- Monitor application health using Splunk and SCOM, troubleshoot incidents, perform root cause analysis and ensure timely issue resolution.
- Manage incident, problem, and change activities via ServiceNow/ITSM, collaborating across development, infrastructure, and business teams to maintain system stability.
Minimum Requirements
- 5-10 years of experience in L2 Production Support roles.
- Strong technical skills in Windows Administration, SQL, Control-M or equivalent job scheduling tools, and monitoring tools like Splunk and SCOM.
- Experience with Incident and Problem Management using ITSM/ServiceNow platforms.
- Availability to work Australia business hours (4:00 AM - 12:00 PM IST).
Ideal Candidate Profile
- Experience supporting high-availability production environments, preferably in payments or acquiring domains.
- Strong troubleshooting skills with ability to manage cross-team collaborations for system stability.
- Knowledge of PCI-DSS, AWS S3, and automation scripting (PowerShell, Python, Shell) is a plus but not mandatory.