People Technology Service and Experience Product Manager
Mott MacDonald (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the People Service & Experience technology portfolio, including ServiceNow HR Service Delivery, ensuring alignment with business priorities and delivering measurable value.
- Lead and develop the Service & Experience product team, collaborating closely with cross-functional stakeholders including People teams, IT, Security, and external partners.
- Define and execute product strategy, roadmap, backlog, and continual improvement for global People services, focusing on employee and manager journeys, case management, knowledge, and lifecycle automation.
Minimum Requirements
- Significant experience managing enterprise technology products or platforms within complex organizations.
- Hands-on experience with ServiceNow HR Service Delivery including product ownership, roadmap planning, and stakeholder management.
- Strong understanding of HR service delivery, case management, service catalogues, knowledge management, self-service, and automation workflows.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in product management within People Technology, HR Technology, or enterprise employee-service portfolios in global or matrixed organizations.
- Able to balance immediate operational priorities with medium/long-term strategy and service transformation objectives.
- Skilled in stakeholder leadership and communication at senior levels, and adept at establishing product governance and delivering through integrated and third-party teams.