Training and Quality Manager
DATAMARK, Inc. (company site, opens in a new tab)8+ yrsChennaiOn-siteDirect career pageEst. 10–16 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead training and quality management initiatives across multiple Lines of Business (LOBs) to enhance operational performance and training effectiveness.
- Drive continuous improvement projects using Lean and Six Sigma methodologies targeting process efficiency and quality enhancements.
- Develop and deliver training programs, manage training resources, monitor quality metrics, and implement corrective actions aligned with business objectives.
Minimum Requirements
- Bachelor's Degree in any discipline.
- Lean Six Sigma certification preferred but not mandatory.
- At least 8 years in Quality, Process Excellence, Continuous Improvement, or Operations, including 5+ years in Training & Development and 5+ years in a leadership role.
- Experience working with multiple LOBs in BPO, shared services, or corporate environments.
Ideal Candidate Profile
- Experienced leader capable of managing and supporting multiple LOBs simultaneously in training and quality domains.
- Strong background in Lean Six Sigma and quality management with a focus on process improvement and operational excellence.
- Effective stakeholder and client manager with skills in project/change management, coaching, mentoring, and advanced data analysis, communication, and reporting.