Program Management Lead - Quality Assurance
Google Operations Center (company site, opens in a new tab)10+ yrsOn-siteDirect career pageEst. 40–65 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and execute a multi-year QA transformation program across Google Operations Center workflows, establishing global governance standards and best practices in quality assurance.
- Own and manage the Global Quality Dashboard and related data metrics, standardizing views and AI-driven insights to monitor QA effectiveness.
- Partner with cross-functional teams to develop and deliver AI and automation roadmaps specific to QA, including authoring PRDs for tools and systems.
Minimum Requirements
- Bachelor's degree or equivalent practical experience with a strong record in program, project, or product management.
- Minimum 10 years in Quality Assurance with experience designing and implementing QA frameworks.
- At least 5 years of experience in customer support with deep understanding of customer experience frameworks.
- Proven program/project/product management skills with successful delivery of global projects.
Ideal Candidate Profile
- Experienced leader in QA with strategic ownership of large-scale transformation and governance programs in complex operational environments.
- Skilled in partnering with cross-functional and technical teams to implement AI/automation initiatives and improve data-driven QA processes.
- Strong stakeholder communication ability demonstrated by regular strategic updates to senior leadership and managing organizational-wide standards.