Manager - Service Delivery
HDFC Bank (company site, opens in a new tab)PuducherryOn-siteDirect career pageEst. 8–14 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer service operations for POS, Ecommerce, and digital in-store products across large territories.
- Ensure 100% efficiency in terminal asset tracking and update terminal movement systems for all locations.
- Lead end-to-end chargeback and retrieval fulfillment, ensuring 95% dispute closure within timelines, and resolve merchant complaints within 24 hours.
Minimum Requirements
- Graduate/Post-Graduate/MBA degree required.
- Experience Required: Not explicitly mentioned in the JD.
- Must be able to manage service desk operations and ensure compliance with internal bank audit standards.
- No certifications explicitly specified; proficiency in asset and complaint management needed.
Ideal Candidate Profile
- Experienced in managing large-scale customer service operations specifically for banking POS and digital products.
- Strong process orientation with demonstrated ability in asset management, dispute resolution, and complaint management.
- Capable of handling cross-functional projects and stakeholder coordination including sales and branch banking teams.