Training & Quality Assistant Manager - Back Office
DATAMARK, Inc. (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage quality and training teams within back-office operations to maintain and improve quality standards and process efficiency.
- Design and deliver training programs; update employees on process and policy changes to ensure compliance and skill growth.
- Support Six Sigma and continuous improvement initiatives by analyzing quality metrics and implementing action plans aligned with client requirements.
Minimum Requirements
- Bachelor’s degree in any discipline.
- Minimum 5 years of experience in Lean/Six Sigma, process improvement, or process design.
- At least 2 years of experience in Training & Development and 5+ years in Quality, Training, or Team Lead roles.
- Willingness to travel internationally; Six Sigma Yellow Belt or Green Belt and Training certifications preferred but not mandated.
Ideal Candidate Profile
- Experienced in leading cross-functional quality and training teams in a back-office or similar operational environment.
- Strong analytical and organizational skills with proven ability to drive performance improvements through data-driven quality initiatives.
- Comfortable managing stakeholder relationships and delivering effective training programs across multiple departments and locations.