Training and Quality Manager
DATAMARK, Inc. (company site, opens in a new tab)8+ yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
Reach people at DATAMARK, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at DATAMARK, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage training and quality initiatives across multiple Lines of Business, focusing on driving process improvements and operational performance.
- Implement Lean and Six Sigma methodologies to conduct continuous improvement projects and root cause analysis for quality enhancement.
- Develop and deliver training programs, manage training resources and budgets, and partner with business leaders to address performance gaps.
Minimum Requirements
- Bachelor's Degree in any discipline.
- Lean Six Sigma certification preferred.
- 8+ years in Quality, Process Excellence, Continuous Improvement, or Operations; 5+ years in Training & Development; 5+ years in a leadership role within Training, Quality, or Process Improvement.
- Experience supporting multiple LOBs in a BPO, shared services, or corporate environment.
Ideal Candidate Profile
- Experienced in managing training and quality functions simultaneously across multiple LOBs in complex environments such as BPO or shared services.
- Proficient in Lean Six Sigma methodologies with a strong operational excellence and process improvement mindset.
- Skilled in stakeholder management and data-driven decision making to support continuous improvement and training effectiveness.