WAN & Network Service Delivery Manager
KION Group (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Govern global WAN service delivery governance including supplier performance, SLAs, risks, costs, and improvements, coordinating closely with the WAN Operations Coordinator and Enterprise Network Service Owner.
- Coordinate service delivery and BAU operations across Campus LAN, Wi-Fi, WAN, and DDI, managing queues, incidents, service requests, changes, problems, and performance reporting without direct people management responsibility.
- Maintain WAN scorecards, lead supplier reviews, prepare forecasts and decision proposals, and drive continuous improvements through operational coordination and escalation when needed.
Minimum Requirements
- Experience in governance and coordination of WAN services and network operations delivery required (specific years not mentioned).
- Familiarity with WAN managed services, supplier contract and performance monitoring, ITSM processes (incident, problem, change management).
- Ability to work cross-functionally with IT architecture, procurement, finance, and external providers in a global environment.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational governance of WAN managed services with strong supplier management and contract interface skills.
- Skilled at coordinating complex network service delivery across multiple domains and teams without direct line management authority.
- Able to provide operational transparency, prioritize conflicting demands, and coordinate cross-domain incident and change management in a global enterprise IT setting.