Systems Management Consultant
Optum (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and respond to high-priority IT incidents using AI-driven tools to ensure rapid detection and resolution.
- Lead incident bridge calls and coordinate across internal teams and vendors to drive workarounds or permanent fixes.
- Maintain incident management tools, dashboards, produce metrics reports, and contribute to process improvements.
Minimum Requirements
- Bachelor's degree or equivalent experience.
- 7+ years of Major Incident Management or Critical Incident Management experience.
- ITIL Certification required.
- Experience with ServiceNow/ITSM tools (Incident, Change, Problem, CMDB, etc.).
Ideal Candidate Profile
- Strong expertise in ITIL processes and major incident lifecycle, capable of effective war room leadership and stakeholder communication during critical events.
- Technical understanding of IT infrastructure, cloud platforms (AWS, Azure, GCP), API integrations, and AI-driven monitoring/automation.
- Experience producing executive summaries, root cause analysis documentation, and operational metrics dashboards.