IT Customer Operations Depot Technician
RSM US LLP (company site, opens in a new tab)1–3 yrsGurugramOn-siteDirect career pageEst. 3–6 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage configuration, setup, and deployment of laptops for new hires and existing employees, including onsite provisioning and depot activities.
- Maintain and update physical asset inventory related to PC hardware, ensuring coordination with vendors for hardware repairs.
- Coordinate user laptop upgrades and support laptop swap processes including scheduling, swap returns, and IT support during refresh cycles.
Minimum Requirements
- 1-3 years relevant experience in customer service or IT support.
- Associate degree or equivalent experience.
- Working knowledge of Microsoft Windows OS, MAC OS, PC hardware, Microsoft Active Directory, computer imaging software, ServiceNow, and endpoint security tools.
- Excellent verbal and written communication skills with strong organization and multitasking abilities.
Ideal Candidate Profile
- Experienced in hardware provisioning and IT support in a customer-facing role with exposure to PC lifecycle management.
- Comfortable working in a collaborative environment handling multiple tasks and stakeholders at varying levels.
- Capable of managing detailed operational processes involving inventory, vendor coordination, and end-user support during hardware refresh projects.