Senior Engineer-Cloud & Infra Management
LTM (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide critical support for Azure platform services, focusing on technical troubleshooting and billing/account issues.
- Manage Order-to-Cash operations including invoicing, payment transactions, and online service processes.
- Collaborate with cross-functional teams and escalate complex issues to ensure timely resolution and high customer satisfaction.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Mandatory Skills: Knowledge of Azure fundamentals, cloud services, commerce and billing processes (invoicing and payment transactions), account/login troubleshooting, and servicedesk experience.
- Excellent spoken and written English communication skills.
- Location or notice period: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Strong analytical troubleshooting skills specific to Azure services and commerce platforms.
- Experience working in customer-facing roles handling billing, support operations, and stakeholder management.
- Ability to operate in cross-functional environments with ownership and accountability for customer satisfaction and issue resolution.