Marketplace Platform Operations Analyst (Product Support Analyst)
American Express Global Business Travel (Amex GBT) (company site, opens in a new tab)2+ yrsGurugramOn-siteDirect career pageEst. 7–11 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Diagnose, troubleshoot, and resolve technical issues related to travel supply platform configuration, functionality, and stability within SLA targets.
- Administer and optimize supply configurations and data integrations, supporting deployment and rollout processes globally.
- Analyze issues for root cause, participate in bug triage, develop knowledge base articles, and collaborate with global teams to enhance platform performance.
Minimum Requirements
- Minimum 2 years of product support experience in the travel industry with extensive software troubleshooting.
- Required expertise in GDS platforms such as Sabre, Amadeus, Galileo, or Worldspan.
- Strong knowledge of travel distribution systems, e-commerce platforms (OTA/OBT), and operations.
- Location requirement: Gurgaon, India. Educational degree preferably at university level.
Ideal Candidate Profile
- Experienced in interpreting technical data and performing root cause analysis within complex travel technology environments.
- Comfortable working in a global, matrixed organization managing multiple stakeholders and cross-team collaboration.
- Able to manage multiple priorities and deadlines while maintaining strong organizational skills and customer-focused communication.