Mgr. Partner Operations
UKG (company site, opens in a new tab)12+ yrsNoidaHybridDirect career pageEst. 25–40 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a Partner Operations team in India managing end-to-end partner lifecycle processes including intake, contracting, onboarding, billing, renewals, and offboarding.
- Own team performance, operational controls, service delivery, and quality assurance across multiple partner programs including technology, broker, services, and GPO/PE.
- Collaborate cross-functionally with onshore Partner Operations leaders, Finance, Legal, IT, and stakeholders to ensure consistent execution, reporting, escalations, and process improvements.
Minimum Requirements
- 12+ years of experience in partner operations, sales operations, commercial operations, finance operations, or related fields.
- At least 5 years of people-management experience leading operational teams.
- Experience with Salesforce and Microsoft applications; familiarity with ERP, workflow, ticketing, or partner-management systems.
- Work Experience Required: 12+ years in relevant operations roles; notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing service delivery and complex operational workflows in fast-paced, service-oriented environments with a focus on partner or commercial lifecycle processes.
- Strong cross-functional collaboration skills with proven ability to influence stakeholders across levels, cultures, and geographies.
- Data-driven operational leader with a focus on quality controls, risk management, process standardization, and continuous improvement for scalable partner operations.