Professional Services Consultant Senior
Fidelity National Information Services (FIS) (company site, opens in a new tab)6+ yrsChennaiOn-siteDirect career pageEst. 14–22 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced L2 technical support for banking payment systems including diagnosing and resolving application, database, and system performance issues.
- Manage and coordinate support activities including SIT/UAT testing, deployments, documentation, and escalation of critical issues to L3 support within defined turnaround times.
- Monitor system operations, ensure compliance with banking regulations and security standards, support audit processes, and lead L1 support team activities and training.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Technology, or any Circuit Branch.
- Minimum 6 years overall work experience; at least 3 years in application support or IT operations in Banking Payment Domain.
- Experience with SQL/Oracle databases, Linux/Unix and Windows server environments, APIs, and system integrations.
- Prior exposure to ISO8583 switch environment; experience with IST Switch is advantageous.
Ideal Candidate Profile
- Experienced in supporting complex banking payment switch systems, especially in ISO8583 protocol environments.
- Strong operational focus on incident resolution, collaborative escalation, and compliance with banking IT regulations.
- Capable of managing L1 support teams and coordinating among multiple stakeholders including clients, developers, and vendors.