Operations & Support Service (m/f/d)
T-Mobile (company site, opens in a new tab)3–6 yrsPuneOn-siteDirect career pageEst. 8–18 LPA
Posted 20h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at T-Mobile
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at T-Mobile you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own responsibility for service delivery improvement using STRIVE gPMO KPIs and processes including Complaint Ticket Process management.
- Lead project-specific service execution with ITIL and project management foundations, including delegation and professional meeting facilitation.
- Manage stakeholder communication and provide solutions for new demands, including conducting training sessions and marketing services.
Minimum Requirements
- 3 to 6 years of relevant experience in German gPMO or equivalent project management roles.
- Fluency in German and English (English at C1 level) mandatory.
- ITIL Foundation knowledge and project management foundation required.
- Must have experience with STRIVE gPMO KPIs, STRIVE process, Complaint Ticket Process, and ability to conduct training.
Ideal Candidate Profile
- Experienced professional comfortable working in German and English in a project management office supporting German stakeholders.
- Skilled in structured service delivery improvement, stakeholder management, and complaint resolution processes within ITIL frameworks.
- Able to lead meetings professionally, delegate tasks effectively, and independently take ownership of project service execution activities.