Professional Services Consultant Senior
FIS (company site, opens in a new tab)6+ yrsOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 technical support, troubleshooting, and issue resolution for banking payment systems including ATM Switch and IST Switch.
- Monitor system performance, coordinate SIT/UAT testing, manage deployments, and ensure adherence to change advisory processes.
- Collaborate with L3 support, developers, clients, and vendors to resolve complex issues and maintain system stability and compliance.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Technology, or Circuit Branches.
- 6+ years overall experience; 3+ years in application support or IT operations within Banking Payment Domain.
- Experience with SQL/Oracle databases, Linux/Unix and Windows server environments, APIs, and ITIL processes (Incident, Problem, Change Management).
- Experience with ISO8583 Switches (IST Switch experience preferred) and performing SIT/UAT testing for change requests.
Ideal Candidate Profile
- Experienced in banking payment systems support, especially with ISO8583 switch environments and related banking applications.
- Strong problem-solving skills demonstrated through root cause analysis and permanent fix implementation in complex banking IT operations.
- Capable of managing and mentoring L1 support teams, coordinating across multiple stakeholders including clients and vendors, with compliance to banking regulations.