Data Centre Remote Technical Support Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 5–9 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide professional remote technical support for Data Centre clients by resolving incidents and problems to maintain service levels.
- Use service assurance tools to diagnose issues, monitor service delivery against SLAs, and carry out agreed maintenance tasks.
- Collaborate with internal teams and external stakeholders to escalate, track, and ensure efficient resolution of incidents, maintaining accurate documentation and configuration records.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Moderate experience in call center routing, VoIP, security/firewalls, networking (routing, switching, distribution, core, access), IT infrastructure (storage, backup, computing, virtualization).
- Moderate experience providing remote technical support and troubleshooting in Data Centre technologies.
- Professional certifications in Data Centre technologies such as Cisco CCNP (DC), ONTApp, or EMC required.
Ideal Candidate Profile
- Experienced in remote technical support within Data Centre environments, handling incident diagnosis and resolution efficiently under SLA constraints.
- Technically proficient with vendor technologies like Cisco, EMC, Dell, Avaya, and knowledgeable about management agents, redundancy, and remote console architectures.
- Operates methodically with strong analytical skills and maintains detailed technical documentation while collaborating effectively with clients, vendors, and teams in a hybrid workplace.