USCC Customer Remediation Analytics - Assistant Vice President
Citi (company site, opens in a new tab)7+ yrsChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage customer remediation analytics for USCC owned issues, ensuring accurate impact assessment and completion of remediation.
- Develop and maintain documentation meeting Internal Audit and Regulatory standards to support remediation activities.
- Collaborate with internal senior stakeholders and Regulatory bodies to guide remediation processes, challenge data assumptions, and ensure comprehensive identification of affected customers.
Minimum Requirements
- Minimum 7+ years relevant experience; prior data analytics or remediation experience in banking preferred.
- Proficiency in programming languages such as SAS, SQL, Python, or R for data analysis.
- Bachelor’s/University degree or equivalent experience.
- Strong skills in Microsoft Office suite, especially Excel, PowerPoint, and Word for data analysis and documentation.
Ideal Candidate Profile
- Experienced in regulatory risk and customer remediation within banking or financial services environment.
- Capable of managing multiple large-scale projects with diverse stakeholders to meet deadlines.
- Skilled in influencing senior management and regulatory bodies through data-driven insights and credible challenge.