Senior Specialist - HR Operations
Charles Schwab (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 14–22 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive HR technology enablement and continuous improvement of systems like Workday and MyHR/ServiceNow to enhance HR workflows and user experience.
- Manage HR helpdesk operations including case routing, SLA adherence, escalation, and creation of a knowledge base to improve service efficiency and self-service capabilities.
- Ensure data governance and compliance by managing employee data accuracy, validations, audits, and implementing master data governance frameworks.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Mandatory skills: Experience with HR systems such as Workday and ServiceNow; proficiency in HR helpdesk operations and employee data governance.
- Location Requirement: Hyderabad, Telangana
- Compliance knowledge: Understanding of data privacy and internal control standards relevant to employee data management.
Ideal Candidate Profile
- Experienced in bridging HR operations, technology platforms, and employee experience to drive scalability and efficiency in HR processes.
- Proven ability to optimize process automation in HR lifecycle events, reducing manual interventions.
- Skilled in providing standardized reporting and HR analytics to support decision-making within HR Operations, Talent Acquisition, and HR Business Partners.