Business Support Analyst
Zscaler, Inc. (company site, opens in a new tab)0–2 yrsChandigarhOn-siteDirect career pageEst. 5–10 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 1 support and troubleshooting for Cornerstone OnDemand and Letter AI platforms, managing user issues within defined SLAs.
- Build and deploy AI agents and low-code automations (using Copilot Studio, Power Automate) to automate recurring support tasks and ticket workflows.
- Document support workflows, track operational metrics, perform basic platform configurations, release impact testing, and manage escalations with diagnostic details.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, Human Resources, or 0–2 years experience in SaaS application support or LMS administration.
- Foundational understanding of AI/ML technologies and practical experience leveraging AI-driven solutions within functional domains.
- Working knowledge of Cornerstone OnDemand Learning module or related enterprise SaaS platforms.
- Hands-on experience or project work building no-code/low-code automations and proficiency in prompt engineering to generate structured LLM outputs.
Ideal Candidate Profile
- Comfortable working in ambiguous, dynamic environments and capable of balancing strategic thinking with hands-on execution.
- Experience or strong interest in automating enterprise workflows using AI agents and low-code platforms in helpdesk or HR tech contexts.
- Has demonstrated ability or portfolio showcasing measurable operational efficiency improvements through AI workflows and automation.