Associate Fraud & claims Operations Representative
Wells Fargo (company site, opens in a new tab)0–1 yrsHyderabadOn-siteDirect career pageEst. 3–6 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Review and investigate customer transactions to detect or prevent fraud and resolve card disputes across multiple claim types.
- Monitor and research complex account activity involving various transaction channels and products to reach resolutions using multiple systems.
- Perform in-depth reviews of monetary and non-monetary transactions and escalate issues to senior team members as needed.
Minimum Requirements
- University degree in Business or related discipline.
- 0 to 1 year experience in chargebacks or cards operations.
- Knowledge of Debit and Credit cards.
- Flexible to work night shifts.
Ideal Candidate Profile
- Comfortable working in a risk and compliance-driven environment focused on adherence to policies and timely escalation.
- Possesses basic banking knowledge with strong analytical and communication skills.
- Capable of handling complex transaction reviews across multiple systems and products with keen attention to detail.