Senior Technical Consultant - SNOW - ITSM & ITOM _ 13207
Fujitsu (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, configure, and maintain ServiceNow ITSM and ITOM solutions focusing on modules like Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB.
- Implement and optimize automation workflows, business rules, UI policies, and integrations with external systems via REST, SOAP, and APIs to enhance IT service delivery and operational efficiency.
- Manage the Configuration Management Database (CMDB) including Discovery and Service Mapping while ensuring data integrity and compliance with governance and IT security standards.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 5 years hands-on experience in ServiceNow development with focus on ITSM and ITOM modules.
- Proficiency in JavaScript, ServiceNow Glide scripting, HTML, CSS, and experience with ServiceNow tools including Flow Designer, Studio IDE, and Update Sets.
- Experience with API integrations (REST, SOAP) and managing CMDB lifecycle; familiarity with ITIL framework and ITSM/ITOM practices.
Ideal Candidate Profile
- Experienced ServiceNow developer specialized in both ITSM and ITOM module customizations and integrations.
- Well-versed in scripting, configuration, and lifecycle management of ServiceNow environments using standard development tools and agile methodologies.
- Capable of handling complex troubleshooting, process optimization, and cross-team collaboration for enterprise-level IT service operations.