Senior Technical Account Manager
PhonePe (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 16–28 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the dedicated technical and product point of contact for key merchant accounts post go-live, ensuring smooth payment acceptance and business expansion on PhonePe.
- Provide hands-on troubleshooting and resolve merchant technical challenges efficiently by analyzing queries and collaborating across Product and Engineering teams.
- Act as SME on PhonePe product stack for assigned products, identify gaps, suggest improvements, document technical info, and represent client requirements in product prioritization.
Minimum Requirements
- 5+ years of experience in client-facing Technical Support or Technical Account Management roles.
- Proficient with REST APIs and tools like JSON, SOAP UI, or Postman; hands-on query writing experience.
- Strong troubleshooting skills for technical issues in web and mobile applications.
- Work Experience Required: 5+ years; Experience in payments industry is a plus but not mandatory.
Ideal Candidate Profile
- Strong technical expertise combined with strategic business understanding to align merchant needs with product capabilities.
- Experienced in cross-functional collaboration with Sales, Product, and Engineering teams in fast-paced environments.
- Skilled at client relationship management, presenting technical information, and driving product improvements based on merchant feedback.