Lead - Technical Account Manager
PhonePe (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of Technical Account Managers focused on merchant technical support and success.
- Own operational management including workload distribution, SLA adherence, escalation handling, and team performance reporting.
- Collaborate cross-functionally to influence product roadmaps through customer advocacy and drive continuous process improvements.
Minimum Requirements
- 8+ years in client-facing Technical Support or Technical Account Management roles.
- 3+ years managing client-facing technical support teams handling strategic customers.
- Technical proficiency in architecture and infrastructure guidance, with troubleshooting experience in web and mobile applications.
- Work Experience Required: 8+ years overall; 3+ years in leadership roles.
Ideal Candidate Profile
- Experienced leader skilled in building and mentoring high-performing technical customer-facing teams.
- Strong technical background with ability to provide architectural guidance and troubleshoot complex technical issues.
- Capable of managing strategic customer relationships with focus on operational excellence and continuous improvement.