Senior SRE - Contact Center Platforms
eBay (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted 16h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at eBay
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at eBay you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Ensure reliability, scalability, and performance of enterprise Contact Center platforms including Genesys Cloud and AWS integrations.
- Develop and maintain automated monitoring, alerting, and self-healing solutions to proactively manage production issues and improve operational stability.
- Lead incident management, root cause analysis, and continuous improvement for mission-critical contact center services and data integrations.
Minimum Requirements
- Minimum 6+ years of experience in Site Reliability Engineering or related production/reliability role.
- Strong hands-on expertise with Genesys Cloud APIs, including REST API integrations and operational troubleshooting in contact center environments.
- Experience with AWS services especially EventBridge, Lambda, CloudWatch, and event-driven architectures.
- Familiarity with monitoring and observability tools such as Grafana and Sherlock, plus scripting skills in Python or Shell.
Ideal Candidate Profile
- Experienced with large-scale, enterprise contact center platforms handling thousands of concurrent agents and complex routing technologies.
- Comfortable working with cloud-native infrastructure automation tools and CI/CD pipelines (e.g., Terraform, Jenkins, GitHub Actions).
- Strong in cross-functional collaboration, performance tuning, and building automation solutions for incident detection and response.