Customer Success Operations Specialist
Arctic Wolf (company site, opens in a new tab)4+ yrsRemoteDirect career pageEst. 10–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage contract lifecycle and build renewal quotes in alignment with contracted subscriptions to support Customer Success team.
- Serve as data steward ensuring accurate partner, prospect, and customer data within Salesforce.
- Support the quote-to-cash process including opportunity creation, order management, and follow-up to booking renewal orders.
Minimum Requirements
- 4 or more years of experience in sales operations.
- Salesforce.com experience required.
- Experience with quoting, subscriptions, and contracts required; prior channel partner experience is a plus.
- Undergraduate degree from an accredited university required.
Ideal Candidate Profile
- Experienced in managing cross-functional coordination between Sales, Manufacturing, Channel, Operations, and Billing teams.
- Detail-oriented and process-driven with a focus on data accuracy and contract alignment to financial models.
- Familiar with the end-to-end quote-to-cash cycle and renewal processes in a technology or cybersecurity sales environment.