(Fluent English) L2 Backend Developer and Support Engineer (Remote)
SupportYourApp (company site, opens in a new tab)2+ yrsKolkataRemoteDirect career pageEst. 8–15 LPA
Posted 16h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at SupportYourApp
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at SupportYourApp you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Develop and maintain backend services using Java, Spring Boot, MongoDB, and Kafka.
- Provide L2 technical support by investigating and resolving escalated customer issues via calls, chats, emails, and Zoho Desk.
- Collaborate with L1 support, customer IT teams, and internal developers to troubleshoot and resolve system issues, including on-premise infrastructure problems.
Minimum Requirements
- Minimum 2 years of backend software development experience.
- Proficiency in Java, Spring Boot, and MongoDB.
- Excellent English skills (C1 level minimum for spoken and written).
- Personal computer with at least 8GB RAM and stable high-speed internet connection.
Ideal Candidate Profile
- Experienced in handling L2 support tickets independently and guiding customers through troubleshooting.
- Familiarity with on-premise IT infrastructure elements like load balancers, clustering, and queues.
- Operating in a remote, fixed schedule (Monday-Friday, 1 AM - 9 AM UTC) environment requiring proactive communication and task management via Slack and JIRA.