(Fluent English) L2 Backend Developer and Support Engineer (Remote)
SupportYourApp (company site, opens in a new tab)2+ yrsBengaluruRemoteDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the development and maintenance of backend services using Java, Spring Boot, APIs, MongoDB, and Kafka.
- Deliver L2 level technical support through calls, chats, and emails, managing escalated issues from investigation to resolution.
- Collaborate with L1 support, customer IT teams, and internal developers to troubleshoot and resolve on-premise infrastructure issues including load balancers, clustering, and queues.
Minimum Requirements
- Minimum 2 years experience in backend software development.
- Proficiency in Java, Spring Boot, and MongoDB.
- Excellent English communication skills (minimum C1 level, both spoken and written).
- Ability to work remotely within Monday–Friday, 1 AM - 9 AM UTC fixed schedule.
Ideal Candidate Profile
- Experienced in backend development with strong problem-solving skills applied to both coding and technical support scenarios.
- Comfortable working independently handling L2 support tickets and customer guidance in complex issues.
- Familiar with on-premise IT infrastructure components and able to coordinate across support and development teams effectively.