Salesforce DevOps Engineer
Johnson Controls (company site, opens in a new tab)8+ yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the investigation and resolution of escalated technical issues from initial report through fix, ensuring timely communication and closure.
- Monitor application health and usage trends using Azure Insights and telemetry tools; proactively detect and report anomalies.
- Build and maintain live incident dashboards categorized by priority and ownership; analyze support data to provide actionable insights and recommend improvements.
Minimum Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Control or Mechanical Engineering, or related field.
- 8+ years experience in product support, technical operations, ITSM, or similar customer-facing technical role.
- Experience using Azure Insights or similar cloud monitoring tools and managing operational dashboards (Power BI, Grafana, or similar).
- Proven experience with incident and task tracking systems such as Jira, ServiceNow, or Zendesk.
Ideal Candidate Profile
- Experienced in supporting SaaS or digital products with strong incident management and escalation process knowledge.
- Skilled in data analysis, dashboard automation, and visualization tools (Power BI, Tableau), with ability to extract actionable insights from support data.
- Comfortable liaising between cross-functional support and engineering teams in fast-paced, Agile/Scrum environments, maintaining deep product knowledge and documentation.