Senior Service Manager - Change and Maintenance Window
Haleon plc (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and continuously improve the Change and Release Management function ensuring all technology changes are authorized, implemented, and reviewed under strong governance and compliance frameworks.
- Manage and execute enterprise maintenance windows coordinating multiple internal and external stakeholders to minimize business disruption and operational risk.
- Serve as primary escalation point for complex change issues, chair CAB meetings, and report on post-maintenance outcomes to maintain service stability and regulatory compliance.
Minimum Requirements
- Minimum 15 years in IT Service Management and Change Management roles, including leadership in large global enterprises.
- Bachelor's degree in IT, Computer Science, Engineering, Business Management, or related discipline.
- ITIL Certification (Intermediate or above) and SIAM or equivalent service integration qualification mandatory.
- Role location: Bangalore, India.
Ideal Candidate Profile
- Experienced in managing complex, multi-vendor change portfolios and enterprise-wide maintenance windows in regulated industries such as healthcare or pharmaceuticals.
- Proven strategic and operational leadership capabilities with a strong focus on governance, compliance (e.g. SOX, GxP), and risk management.
- Skilled at influencing senior stakeholders and working across global, cross-functional teams within fast-paced, high-pressure environments.