Associate Fraud & Claims Operations Representative
Wells Fargo (company site, opens in a new tab)0.5+ yrsBengaluruOn-siteDirect career pageEst. 5–7 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Support and document customer claims by gathering pertinent information and conducting research on claim status.
- Identify opportunities for customer experience improvement following analysis of complex account activities and appropriately manage claims.
- Handle routine customer support tasks with a focus on balancing investigative research and exceptional service within a call center environment, escalating issues as needed.
Minimum Requirements
- Minimum 6 months of customer service support experience or equivalent via work experience, training, military service, or education.
- Basic knowledge of banking and cards.
- Proficiency in Excel, PowerPoint, and MS Word.
- Strong communication skills.
Ideal Candidate Profile
- Experience operating in a call center or customer service environment focused on fraud or claims operations.
- Familiarity with banking products and basic banking processes.
- Comfort with following risk and compliance protocols within a regulated financial institution.