Assistant Manager Workplace Experience
JLL (company site, opens in a new tab)4+ yrsMumbaiOn-siteDirect career pageEst. 6–10 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Owns creating a customer-centric workspace experience that delights occupants and guests within assigned portfolio, acting as the primary daily contact for workspace needs and guest counsel.
- Serves as embedded liaison for JPMC Global Real Estate at site level, driving consistent implementation of client and account initiatives through proactive engagement and service delivery.
- Manages operations by ensuring service requests meet SLA/KPI, conducts floor inspections, escalates issues, manages stakeholder relationships, and drives continuous improvement and client-specific initiatives.
Minimum Requirements
- Minimum 4+ years of experience in hospitality sectors such as hotel, aviation industry, or coworking spaces.
- Proficient in MS Office suite with strong analytical, organizational, and administrative skills.
- Must be available to work on-site in Mumbai, Maharashtra with scheduled weekly hours of 48.
- Bachelor’s degree or related field is preferred but not explicitly mandatory.
Ideal Candidate Profile
- Experienced in managing workspace experience or hospitality environments with demonstrated ability to lead and develop teams, particularly younger millennial teams.
- Shows strong client relationship management skills with natural hospitality communication style and proven problem-solving abilities in complex operational contexts.
- Capable of handling multiple priorities, driving operational excellence and continuous improvement in a fast-paced, client-focused environment.