VP, Success Management - Portfolio Leader
Salesforce, Inc. (company site, opens in a new tab)18+ yrsHyderabadOn-siteDirect career pageEst. 65–95 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and mentor an experienced Customer Success team including Managers, Directors, and Area Leads to revitalize team performance and culture.
- Own the Signature Success Business portfolio, overseeing delivery, adoption scaling, renewals, and growth across key customer accounts.
- Develop strategic account plans in partnership with customers and internal teams, build executive relationships, and drive regional growth strategy in Southeast Asia markets.
Minimum Requirements
- 18+ years in customer-facing leadership roles with at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology.
- Proven experience in managing renewals, expansion, adoption, customer satisfaction metrics (CSAT/NPS), and operational efficiency.
- Strong knowledge of the Salesforce platform and its ecosystem across Sales, Service, and Industry Clouds.
- Work Experience Required: 18+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced executive leader skilled at scaling teams through change and delivering measurable business outcomes in high-growth SaaS environments.
- Strong commercial acumen with ability to influence sales partnerships and align customer success strategies to revenue goals.
- Proven capability in cross-functional collaboration and executive stakeholder management across Sales, Renewals, Marketing, Product, and Delivery functions.