Risk Management Lead
Endpoint Clinical (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 10–18 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead identification, assessment, monitoring, and mitigation of risks impacting customer support and service delivery within clinical trial technology (IRT/RTSM).
- Conduct hands-on risk assessments, root cause analyses, and coordinate responses to high-severity customer escalations while ensuring compliance and operational continuity.
- Develop and maintain risk management frameworks, prepare executive risk reports, and drive continuous improvement across customer support and operational teams.
Minimum Requirements
- 5+ years of experience in Customer Support, Operations, Risk Management, Quality, Compliance or related functions.
- Mandatory hands-on experience with IRT/RTSM systems across clinical trial lifecycle, including randomization, clinical supply management, and test strategy in regulated environments.
- Bachelor's degree in Business, Operations, Risk Management, IT, or related field.
- Work Experience Required: 5+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Proven expertise managing operational risks and critical issues in validated, regulated environments within clinical trials or similar regulated domains.
- Strong experience with incident and escalation management in customer-facing roles involving SaaS, Pharma, Healthcare, or Life Sciences industries.
- Strategic operator familiar with enterprise risk management, compliance frameworks, and driving quality improvement initiatives within complex support and operational delivery organizations.