Business Support Manager – Strategic Projects, Securities and Pricing Operations
Citi (company site, opens in a new tab)6–10 yrsGurugramHybridDirect career pageEst. 18–28 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the full lifecycle of End-User Computing tools (EUCs) within Operations, ensuring operational continuity, system stability, and compliance with corporate EUC policies.
- Lead technical maintenance including code modification (VBA, Python, SQL, PowerShell), bug remediation, and drive strategic migration towards modern automation platforms.
- Partner with operational stakeholders to gather requirements, design, and deploy scalable EUC solutions and automation projects, managing delivery milestones and compliance controls.
Minimum Requirements
- 6–10 years experience in Operations Support, Business Support, Process Automation, or Technical Business Analysis within Financial Services, Banking, or Global Shared Services.
- Strong proficiency in VBA/Excel Macros, Python, SQL, PowerShell/shell scripting; experience with C#/.NET or web technologies is an advantage.
- In-depth knowledge of corporate EUC, Model Risk, Operational Risk frameworks, and regulatory audit requirements.
- Work Experience Required: 6–10 years in relevant domains as above; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing end-to-end tactical projects balancing development timelines, UAT, and deployment in regulated financial services environments.
- Technically hands-on with complex EUC management including programming, automation tools, and strong governance adherence.
- Able to translate operational needs into technical solutions and lead stakeholder engagement to optimize operational workflows and ensure compliance.