BBPS - Customer Experience Specialist
PhonePe (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee day-to-day compliance monitoring and prepare Begin of Day (BOD) / End of Day (EOD) regulatory filings within the BBPS ecosystem.
- Perform Root Cause Analysis on operational issues and track anomaly and breach cases to maintain data integrity.
- Handle customer support tickets related to BBPS operations and collaborate with cross-functional teams to report at governance forums.
Minimum Requirements
- Strong proficiency in Microsoft Excel and data-driven problem-solving skills.
- Experience in preparing regulatory compliance reports within defined SLAs.
- Ability to conduct Root Cause Analysis on operational exceptions.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in regulatory and compliance reporting within payment or financial services domain.
- Comfortable managing multiple priorities including customer ticket resolution and data governance.
- Skilled in leveraging automation tools to optimize reporting processes and engage with cross-functional stakeholders.