Senior – MS, MIS Management
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 9–16 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate service delivery administrative tasks ensuring adherence to client processes and high client satisfaction.
- Manage client complaints administration and support updates for contracted accounts including standard change implementations.
- Produce client service reports, maintain procedural documentation, and identify process improvements in collaboration with service delivery teams.
Minimum Requirements
- Experience Required: Demonstrated experience in a similar or customer service/administrative role.
- Relevant high school diploma with vocational training.
- Working towards ITIL certification preferred.
- Workplace: On-site
Ideal Candidate Profile
- Experienced in service delivery coordination with understanding of client environments and stakeholder management.
- Detail-oriented with ability to manage multiple tasks and produce high-quality work under defined SLAs/KPIs.
- Effective communicator capable of building relationships across clients, vendors and internal teams in structured service delivery settings.