Staff Engineer, Salesforce Production Support & AI Operations
Equinix (company site, opens in a new tab)6–12 yrsBengaluruOn-siteDirect career pageEst. 25–40 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own production support and incident management for Salesforce applications, including triage, troubleshooting, escalation, and resolution of technical issues.
- Lead root-cause analysis and coordinate corrective actions to improve platform stability and reduce repeat incidents, working with engineering, vendor, and managed-service teams.
- Collaborate with business and engineering teams to identify repetitive service requests for AI Operations initiatives and support onboarding to the Sidekick AI platform for automation and AI-assisted support.
Minimum Requirements
- 6-12 years of experience in Salesforce development, technical support, or production support.
- Strong hands-on Salesforce technical skills including Apex, SOQL, triggers, Salesforce Flow, debug logs, API integration troubleshooting, and incident management.
- Experience coordinating resolution across multiple technical teams and managing service-level commitments.
- Strong written and verbal communication skills; experience working with vendor or managed-service teams to drive issues to closure.
Ideal Candidate Profile
- Experienced in production support with technical leadership in root-cause analysis to enhance system stability and reduce incidents.
- Able to bridge business and technical teams for translating service requests into AI automation use cases and driving adoption of AI-powered solutions.
- Comfortable working independently as an individual contributor and collaborating across multiple teams with a focus beyond Salesforce, including AI and automation technologies.